Governing all transactions across physical merchandise, digital design files, object customisation service and corporate brand projects.

1. Direct commissions of original artwork and customisation service

Limited Runs: All apparel, art prints and merchandise are produced in highly exclusive, small-batch editions.

Returns & Exchanges: Due to the limited-run nature of our physical goods, all sales across The Exclave are final. We do not offer returns or exchanges for change of mind or incorrect size selection. Please study our size specifications carefully before purchasing.

Damaged Goods: If merchandise is compromised during transit, please document the damage photographically and email it to us within 48 hours of delivery receipt to organize a replacement or credit adjustment. Regarding the one of a kind customisation service, as objects brought in for customisation are already used, The Exclave will catalog and disclaim existing wear and tear during the evaluation process with the client. As such, The Exclave does not take responsibility for existing damage or surface changes to the object before the customisation service.

2. Commercial Commissions and Brand Partnerships (B2B)

Project Initialisation: All corporate brand designs require a formal, signed service agreement and a minimum 4-week filing window before delivery.

Intellectual Property Rights: All rough drafts, sketches, typography layouts, and conceptual notes presented to a corporate client during development remain the exclusive intellectual property of our studio.

Copyright Release: Final commercial usage and reproduction rights are strictly transferred to the purchasing brand only upon the absolute completion and clearance of the final invoice payment. Unauthorised usage of concepts prior to final payment will face immediate legal filing under Singapore copyright laws.